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Using this вЂњgold standardвЂќ dataset we were able to then train our custom-built machine learning system to review the remaining 160,000+ conversations. This allowed us to measure intercoder reliability and we eventually reached 100% reliability by reviewing and correcting all the tweets they did not agree on. We had two coders human-review and categorize a total of 5,278 tweets without seeing how the other coder was categorizing each conversation. Of the 169,023 conversations, 127,183 were from guests reporting their problems. We used a combination of human coding of individual Airbnb Twitter complaints, machine learning, and natural language processing techniques to accelerate the categorization and understanding of such a large dataset of 365,250 individual tweets or 169,023 Twitter conversations.

In this academic research, we set out to understand one simple question, вЂњwhich Airbnb guest problems are most likely to be complained about via Twitter?вЂќ. Document anything that goes wrong with photo and video evidence for help with getting a refund Communicate with your host before your stay

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Avoid hosts who have more than a couple of properties listed, aka professional Airbnb landlords Only stay with hosts who have provided verified government ID DonвЂ™t just look at your listings reviews, look at your hostвЂ™s overall reviews Remember that the vast majority of reviews will seem positive even if the guest was unhappy Use the вЂњSearchвЂќ feature to your advantage Only stay at places with a 4.85-star review average or higher

11 Key safety tips that will help you avoid Airbnb horror stories.

Delays in refunds lasting weeks (or even months) Asynchronyous and Confusing Customer Service Responding fastest to public pressure (i.e.

Why is their customer service so notorious?.

Reviews trend toward 5-stars, even with glaring issues Lack of ability to anonymously provide feedback

Which cities get the most mentions on Twitter when an Airbnb guest has a problem?.

Survey respondants report 24.2% had an Airbnb problem in the past year.

Obnoxious Host, Neighbors, and Environment Infestations, Unsanitary, and Unhealthy Accommodations

Six Types of Unsafe or Unsanitary Conditions at an Airbnb.

Account Hacked & Fraudulent Credit Card Charges Three Noteworthy Categories of Common Airbnb Complaints.

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Please note: If youвЂ™d like to be the first to know when we update this study or when we publish new research, subscribe HERE вћњ This 2021 Airbnb research is a follow-up to my 2017 study, вЂњIs Airbnb Safe?вЂќ which was inspired by my own Airbnb nightmares in Paris with my wife and baby.Д«elow is a summary of our key findings and further down the page we list the cities with the most Airbnb complaints. The 2.5-year project was funded by ASIS International (the worldвЂ™s largest membership organization for security management professionals) and via a grant from John Jay College. I conceived the original study method in early 2019 and shortly thereafter began a collaboration with researchers from John Jay College of Criminal Justice and the University of Colorado School of Public Affairs in Colorado Springs. We reviewed all mentions and replies of etc. We analyzed 127,183 Airbnb guest complaints to find out which problems are most likely to be complained about via Twitter.

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